Privacy Policy

Last updated: 3 August 2026

PC Galaxy respects your privacy and is committed to protecting your personal information in accordance with South Africa’s Protection of Personal Information Act 4 of 2013 (“POPIA”).

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you.

  1. Who We Are

PC Galaxy operates a computer retail, repair and online technology store in Brits, North West, South Africa.

Website: https://pcgalaxy.co.za
Email: support@pcgalaxy.co.za
Telephone: +27 82 596 4474
Address: 2 Macintyre Street, Brits, North West, 0250, South Africa

For purposes of POPIA, PC Galaxy is the responsible party for personal information processed through this website and online store.

  1. Information We Collect

We may collect the following information:

• Your name, surname, email address and telephone number.
• Your billing and delivery addresses.
• Account login and profile information.
• Products viewed, cart contents, orders, payments, returns and warranty requests.
• Messages submitted through our contact form, WhatsApp, email or telephone.
• Information supplied when booking a repair, requesting support or asking for a quotation.
• Device, browser, IP address, referral source and website usage information.
• Cookie preferences, analytics information and advertising interactions.
• Information required to prevent fraud, secure the website and comply with legal obligations.

Please provide accurate information and do not submit unnecessary sensitive personal information.

  1. How We Collect Information

We collect information when you:

• Browse our website or online store.
• Create or use a customer account.
• Add products to your cart or place an order.
• Enter information during checkout.
• Contact us, submit a form or request technical support.
• Book a repair or device assessment.
• Accept analytics or marketing cookies.
• Communicate with us through WhatsApp, email or telephone.

Some technical information is collected automatically through cookies, security tools and similar technologies.

  1. Why We Use Your Information

We process personal information to:

• Process and fulfil orders.
• Arrange payment, collection, delivery, returns and refunds.
• Create and manage customer accounts.
• Provide product advice, repairs, upgrades and technical support.
• Respond to enquiries and communicate about orders or services.
• Send important transactional and service messages.
• Recover an abandoned shopping cart where permitted and provide an opt-out option.
• Prevent fraud, misuse and security incidents.
• Maintain business, accounting and tax records.
• Analyse website performance and improve our products and services.
• Measure advertising and marketing performance where consent has been provided.
• Meet legal, regulatory and contractual obligations.

We process information where it is necessary to perform a contract, meet a legal obligation, protect a legitimate interest, or where you have provided consent.

  1. Online Orders and Customer Accounts

When you place an order, WooCommerce may collect your name, contact information, billing and delivery addresses, order details, account details, IP address and device information.

This information is used to process your order, communicate with you, arrange delivery, provide customer support and maintain legally required records.

You are responsible for protecting your account password and notifying us if you suspect unauthorised access.

  1. Payments

Payments are processed through third-party payment providers such as Stripe.

Payment providers process payment information according to their own terms and privacy policies. PC Galaxy may receive limited transaction information such as the payment status, reference number, card type or last four digits. We do not intentionally collect or store full card numbers or security codes on our website.

  1. Abandoned Carts

If you enter your email address during checkout but do not complete your purchase, we may use that information to save your cart or send a limited cart reminder where permitted.

You may opt out of cart reminder messages at any time.

  1. Cookies and Consent

We use essential cookies to operate the website, shopping cart, checkout, customer accounts and security features.

With your permission, we may also use analytics and marketing cookies. You can accept all cookies, reject optional cookies or choose individual settings through our consent banner.

You can change or withdraw your consent using the Manage Cookies option. More information is available in our Cookie Policy (ZA).

  1. Analytics and Advertising

With your consent, we use services such as:

• Google Analytics to understand website usage and performance.
• Google Ads to measure advertising results and conversions.
• Meta or Facebook tools to measure and improve advertising.
• Google Site Kit to connect Google services to our WordPress website.

These providers may process device information, cookie identifiers, IP-related information, website activity and advertising interactions under their own privacy policies.

Optional analytics and marketing tracking is controlled through our cookie consent system.

  1. Contact Forms and Communications

When you contact us, we may collect your name, surname, email address, telephone number, subject and message.

We use this information to respond to your enquiry, provide support and maintain a record of our communication where reasonably necessary.

If you contact us through WhatsApp or another external platform, that platform will also process information according to its own privacy policy.

  1. Who We Share Information With

We may share necessary information with:

• Payment processors.
• Delivery, courier and collection providers.
• Website hosting, security, backup and technical-service providers.
• WooCommerce, WordPress and connected service providers.
• Google and Meta services where applicable and consented to.
• Accountants, professional advisers or insurers.
• Government authorities, regulators or law-enforcement bodies when legally required.

We only share information needed for the relevant service. We do not sell or rent personal information.

  1. International Processing

Some service providers, including Google, Meta, Automattic and payment-service providers, may process information outside South Africa.

Where information is transferred internationally, we take reasonable steps to use reputable providers and appropriate contractual, organisational or technical safeguards as required by POPIA.

  1. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order, transaction, tax and accounting records may be kept for at least five years or longer where required by law, an audit, warranty, dispute or investigation.

Customer-account information may be kept while the account remains active or while it is needed for orders, support, security or legal obligations.

Contact enquiries, abandoned-cart information and analytics data are retained only for a reasonable period or according to the relevant service settings.

Information may be anonymised or securely deleted when it is no longer required. South African tax records may need to be retained for at least five years.

  1. How We Protect Information

We use reasonable technical and organisational safeguards, including secure website connections, access controls, software updates, security monitoring and backups.

Only authorised persons and service providers may access information where necessary. No online system can be guaranteed completely secure, but we take reasonable steps to reduce risk.

  1. Your Rights Under POPIA

Subject to applicable law, you may:

• Ask whether we hold personal information about you.
• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion or destruction where legally permitted.
• Object to certain processing.
• Withdraw consent for consent-based processing.
• Opt out of direct marketing.
• Submit a complaint to the Information Regulator.

We may need to verify your identity before completing a privacy request. Certain information may need to be retained for legal, tax, fraud-prevention, warranty or contractual reasons.

  1. Direct Marketing

We will only send electronic marketing where permitted by law and where the required consent or existing-customer basis applies.

Marketing messages will provide a reasonable way to unsubscribe or object. Order confirmations, payment updates, security notices and other transactional communications are not marketing messages.

  1. Children’s Information

Our online store is not intended for children to make independent purchases without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate authorisation.

  1. Third-Party Links

Our website may contain links to third-party websites or services. PC Galaxy is not responsible for the privacy practices or content of external websites. Please review their privacy policies before providing information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal obligations or data-processing practices change.

The updated version will be published on this page with a revised “Last updated” date.

  1. Contact Us

For privacy questions, objections, corrections, deletion requests or access requests, contact:

PC Galaxy
Email: support@pcgalaxy.co.za
Telephone: +27 82 596 4474
Address: 2 Macintyre Street, Brits, North West, 0250, South Africa

Shopping Cart