Refund and Returns Policy

PC Galaxy – Return & Warranty Policy

Address: 2 Macintyre Street, Brits, 0250

This Return & Warranty Policy applies to PC Galaxy (“PC Galaxy”, “we”, “our”) and all products sold online or in-store within the Republic of South Africa. All policies comply with the Consumer Protection Act (CPA).

Warranty Policy

  • All new devices include a 12-month manufacturer warranty unless otherwise stated.
  • PC Galaxy does not offer an in-house warranty; we only facilitate warranty claims with the manufacturer/supplier.
  • Warranty approvals or rejections are determined solely by the manufacturer or authorised distributor.

Warranty Exclusions

  • Physical damage, liquid damage, misuse, or negligence
  • Electrical surges or unstable power
  • Software corruption, viruses, or operating system faults
  • Consumables such as batteries or cartridges (unless manufacturer covered)
  • Damage caused by unapproved repairs or tampering

Software Policy

  • No returns, refunds, or warranties on purchased software or licence keys.
  • Clients must safeguard all provided software keys, activation details, and login credentials.
  • PC Galaxy can assist with reinstallation or relicensing:
    • As a paid labour service, or
    • Free of charge if approved by management.
  • Lost or redeemed keys cannot be replaced unless the software vendor allows it.

Returns & Exchanges (CPA Compliant)

  • Returns accepted for defective products within the CPA’s warranty period.
  • Unused, unopened items may be returned within 7 days unless otherwise stated.
  • All returned items may be inspected before approval.
  • Items showing damage, missing parts, or missing packaging may be refused.

Warranty Facilitation

  • Devices are sent to the manufacturer or authorised supplier for evaluation.
  • Turnaround times vary depending on the supplier or availability of parts.
  • PC Galaxy provides updates based on supplier/manufacturer feedback.

Liability

  • Clients must back up their data; PC Galaxy is not responsible for data loss.
  • PC Galaxy is not liable for delays caused by suppliers or manufacturers.
  • PC Galaxy cannot override manufacturer warranty decisions.

Acceptance of Policy

By purchasing from PC Galaxy, the client agrees to the terms in this Return & Warranty Policy.

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