Buying refurbished, without the worry
Here’s exactly what you get when you buy from PC Galaxy, in line with the Consumer Protection Act.
Condition grades
Every machine is cleaned, serviced, stress-tested and given fresh thermal paste. The grade only describes how it looks.
| Brand new | Brand new, sealed or unused. Covered by the manufacturer’s warranty. |
|---|---|
| Demo unit | Ex-display or demo unit. Looks and works like new. |
| Grade A | Excellent condition. Very light signs of use, if any. |
| Grade B | Good condition. Visible light marks or scuffs, works perfectly. |
| Grade C | Fair condition. Noticeable cosmetic wear, works perfectly. Our best prices. |
What happens if something goes wrong?
If a defect appears within 6 months, you can choose a repair, a replacement with an equivalent unit, or a refund. If a repaired part fails again within 3 months for the same reason, we’ll replace it or refund you.
How do I make a claim?
WhatsApp us on 082 596 4474 or bring the machine to 2 Macintyre St with your invoice, order number or proof of payment. We’ll run a bench diagnostic, usually within 24 to 72 business hours. Please back up your data first.
What isn’t covered?
Drops, cracks, liquid or electrical damage (including power surges), opened or tampered warranty seals, overclocking or misuse, and software problems such as viruses or crashes. Cosmetic marks disclosed at purchase aren’t covered either.
Can I return something I bought in store?
The law doesn’t require change-of-mind returns for in-store purchases. At our discretion, unopened items in perfect condition returned within 7 days may be exchanged or credited, less a 10–15% restocking fee.
Is there anything that can’t be returned?
Software licences, digital keys, custom PC build labour and custom-ordered hardware can’t be returned once built or activated.
How are refunds paid?
By EFT into your South African bank account, within 7 to 10 business days of the diagnostic being approved.
What about brand-new products?
New items are covered by the manufacturer’s warranty, often 1 to 3 years. We’ll handle the claim with the local distributor for you.
Full returns & refund policy
Return & Warranty Policy
Business and Contact Details
Business: PC Galaxy
Address: 2 Macintyre Street, Brits, North West, 0250, South Africa
Website: https://pcgalaxy.co.za
Email: support@pcgalaxy.co.za
Telephone: +27 82 596 4474 / +27 64 084 8200
This Return & Warranty Policy applies to PC Galaxy (“PC Galaxy”, “we” or “our”) and all products sold online or in-store within the Republic of South Africa.
This policy is intended to comply with the Consumer Protection Act (CPA). Nothing in this policy limits any rights customers may have under the CPA or other applicable South African law.
Warranty Policy
- All new devices include a 12-month manufacturer’s warranty unless otherwise stated.
- PC Galaxy does not offer an in-house warranty; we only facilitate warranty claims with the manufacturer or supplier.
- Warranty approvals or rejections are determined by the manufacturer or authorised distributor, subject to the customer’s rights under applicable law.
Warranty Exclusions
The warranty does not cover:
- Physical damage, liquid damage, misuse or negligence.
- Electrical surges or unstable power.
- Software corruption, viruses or operating-system faults.
- Consumable products, such as batteries or cartridges, unless covered by the manufacturer.
- Damage caused by unauthorised repairs or tampering.
Software Policy
- No returns, refunds or warranties are offered on purchased software or licence keys, except where required by law.
- Clients must safeguard all provided software keys, activation details and login credentials.
- PC Galaxy can assist with software reinstallation or relicensing:
- As a paid labour service; or
- Free of charge if approved by management.
- Lost or redeemed licence keys cannot be replaced unless the software vendor allows it.
Returns & Exchanges – CPA Compliant
- Returns are accepted for defective products within the CPA’s applicable warranty period.
- Unused and unopened items may be returned within seven days unless otherwise stated.
- All returned items may be inspected before the return is approved.
- Items showing damage, missing parts or missing packaging may be refused, subject to the customer’s rights under applicable law.
Warranty Facilitation
- Devices are sent to the manufacturer or authorised supplier for evaluation.
- Turnaround times vary depending on the supplier and the availability of replacement parts.
- PC Galaxy will provide updates based on feedback received from the supplier or manufacturer.
Liability
- Clients must back up their data before submitting a device. PC Galaxy is not responsible for data loss, except where liability may not legally be excluded.
- PC Galaxy is not liable for delays caused by suppliers or manufacturers.
- PC Galaxy cannot override a manufacturer’s warranty decision, subject to the customer’s rights under applicable law.
Acceptance of Policy
By purchasing from PC Galaxy, the client agrees to the terms contained in this Return & Warranty Policy.
These terms do not remove or restrict any consumer rights that cannot legally be excluded under South African law.